At the end of the presentation, the learner will be able to:
Anticipate and prevent triggering elements that may bring about negative confrontations with difficult patients.
Diffuse and de-escalate a real-time confrontation with a difficult patient.
Avoid litigation by timely, compassionate, and consistent communication.
Discuss how management of the difficult patient is one of the ways God teaches grace to the patient and to the provider.
October 31, 2025, 4:20 AM
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